To make sure your appointment is held just for you, all sessions are paid in full at the time of booking. If you need to cancel or reschedule, I kindly ask for at least 48 hours’ notice, which allows the space to be offered to someone else who may be waiting.

48 Hour Notice Period

Cancellations made with more than 48 hours’ notice will receive a full refund, while those made with less than 48 hours’ notice may incur a 50% charge, simply because the time has already been reserved for you. Please also note that once a course of therapy has begun, no refunds are issued, as those sessions are dedicated to your ongoing journey; however, dates and times can be rescheduled to a more suitable date.

Things Happen!

And just to reassure you, I totally understand that sometimes life happens. Children get poorly, work becomes hectic, or unexpected things pop up. If that ever happens, please reach out as soon as you can. The sooner you let me know, the easier it is for us to rearrange your session without stress.

I’m here to support you, not add pressure. Your well-being and everything happening in your real, everyday life matters to me. Together, we’ll navigate any scheduling changes with care, understanding, and kindness.